Payments & Refunds

Accepted payment methods, billing rules, and refund eligibility across licenses, downloads, and hosting.

1) Accepted Payment Channels

  • Cards & gateways: Visa, Mastercard, Stripe checkout.
  • Local rails: JazzCash, EasyPaisa, NayaPay, SadaPay, HBL, Direct Bank Transfer, RAAST Money Transfer.
  • Global remittance: Remitly, Wise, WorldRemit, MoneyGram, Western Union.

2) Billing Rules

  • Full payment is required before delivery of GPL versions, activated themes/plugins, licensed assets, PHP scripts, software downloads, hosting (shared, reseller, VPS, dedicated), or custom services.
  • Invoices must be paid in the displayed currency (USD or PKR). Any bank or intermediary fees are your responsibility.
  • Chargebacks or disputed payments may result in immediate suspension of licenses, downloads, and hosting until resolved.

3) Refund Eligibility

  1. Hosting (shared, reseller, VPS, dedicated): 15-day refund window from purchase. Abuse, AUP violations, or non-standard customizations void eligibility.
  2. GPL versions, activated plugins/themes, PHP scripts, licensed items, downloads: Non-refundable once delivered or accessed.
  3. Custom services/consulting: Refunds only if explicitly agreed in writing; otherwise non-refundable after commencement.
  4. Force majeure or third-party outages: Not refundable; we will provide best-effort remediation.

4) How to Request a Refund

  1. Email info@digitalguru.dev with your order ID, payment method, and reason for refund.
  2. WhatsApp: 0345-5482008 for quick triage (official approvals via email).
  3. Provide any bank/transfer proof for non-Stripe payments.

5) Exclusions & Limitations

  • No liability for downtime, data loss, malware introduced by clients, misconfiguration, or business losses.
  • No refunds for accounts suspended due to abuse: streaming, chat platforms, pornography, hate/racism, phishing, malware, spam, illegal content, or any unlawful activity.
  • Acts of God and events outside our control (natural disasters, government actions, internet backbone failures, DDoS, power issues, upstream vendor outages) are excluded from refunds and liability.

6) Delivery of Downloads

Upon successful payment, eligible digital items provide direct download links. Protect your links; sharing may lead to revocation. We do not guarantee vendor support or updates for GPL/activated items unless explicitly stated.

7) Contact

Email: info@digitalguru.dev — WhatsApp: 0345-5482008 — Address: Digital Guru, Lane 2, Tulsa Road, Rawalpindi.