Privacy Policy

How Digital Guru collects, uses, protects, and shares information across licenses, hosting, and software assets.

1. Who We Are

Digital Guru provides licensed GPL assets, activated plugins/themes, PHP scripts, managed hosting (shared, reseller, VPS, dedicated), automation software, and advisory services. Contact: info@digitalguru.dev — WhatsApp: 0345-5482008 — Address: Digital Guru, Lane 2, Tulsa Road, Rawalpindi.

2. Data We Collect

  • Account & login data: email, password hash, session cookies.
  • Billing & payment meta: payer name, email, currency, transaction IDs (Stripe), and optional bank transfer proofs.
  • Service details: domains, hosting plan selections, server assignments, license options, download history.
  • Technical data: IP, device/browser info, timestamps, request logs for fraud and abuse prevention.
  • Support interactions: tickets, chat, WhatsApp/email correspondence for troubleshooting.

3. How We Use Data

  1. Provisioning: activate downloads, licenses, hosting services, and server access.
  2. Billing: reconcile payments (Stripe, JazzCash, EasyPaisa, NayaPay, SadaPay, HBL, RAAST, Visa/Mastercard, Remitly, Wise, WorldRemit, MoneyGram, Western Union, bank transfers).
  3. Security: fraud checks, rate limiting, IP blacklists, abuse investigations.
  4. Support: respond to tickets, onboarding, and incident communication.
  5. Compliance: tax/audit records, responding to lawful requests.

4. How We Share Data

  • Payment processors: Stripe and other listed rails receive only what is required to process transactions.
  • Vendors & cloud partners: limited data to provision servers, licenses, or email delivery.
  • Legal & safety: if required by law, court order, or to protect users, our infrastructure, and our business.

5. Retention

We retain account, billing, and server records as required for operations, audits, and fraud prevention. You may request deletion of non-financial personal data; financial records may be retained where law requires.

6. Security

  • Session cookies are HttpOnly with SameSite=Lax and HTTPS when available.
  • Server-side validation on all forms; no client-side trust.
  • Access controls for admin endpoints; sensitive files (e.g., /data) are blocked from public access.
  • We cannot guarantee absolute security; use strong passwords and keep your devices safe.

7. Your Choices

  • Access/update: request corrections to your profile or billing contact.
  • Opt-out of marketing: reply “unsubscribe” to any marketing email.
  • Data deletion: request removal of non-essential personal data (subject to legal retention).

8. Children

Services are not intended for individuals under 18. We do not knowingly collect data from minors.

9. International Transfers

Data may be processed on servers in multiple regions. By using our services, you consent to cross-border data transfers with appropriate safeguards where applicable.

10. Changes to This Policy

We may update this Policy; revisions take effect when posted. Continued use signifies acceptance.

11. Contact

Email: info@digitalguru.dev — WhatsApp: 0345-5482008 — Address: Digital Guru, Lane 2, Tulsa Road, Rawalpindi.